Cisco agent desktop is a computer telephony integration cti solution for single and multisite ipbased contact centers. Cisco finesse 12 0 supervisor desktop for uccx youtube. Cisco customer response applications supervisor desktop. The cisco supervisor desktop application will be found very quickly. The supported resolution for the finesse desktop is 66 x 768 or higher. Problem to run cisco supervisor desktop cisco community. Cisco finesse agent and supervisor desktop user guide for. When you select cisco supervisor desktop in the list of apps, the following data regarding the program is available to you. The windows release was developed by calabrio inc more information on calabrio inc. We are seeing an issue on some of the cisco agent desktop users who have sep running that they will appear and disappear in the cisco supervisor desktop.
Cisco supervisor desktop user guide introduction cisco supervisor desktop is the portion of cisco 6. We sometimes have an agent sitting available skilled for one particular type of call, meanwhile a different type of call handled by the same team is in queue. The star rating tells you the opinion other people have regarding cisco supervisor desktop, from highly. Cisco finesse agent and supervisor desktop user guide for cisco unified contact center express, release 12. If not, then we would look on the phone side to determine what the issue may be.
This will alert agents not to use the affected system whilst on a live call with a customer and provides an opportunity to express regret to the customer of the fault. After you click cisco supervisor desktop in the list of applications, some information about the program is shown to you. Desktop monitoring checklist and troubleshooting guide. Cisco agent and supervisor desktop software over noncisco. When you sign in to cisco finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. Silent monitoringrecording issues using cisco agent desktop supervisor desktop. View realtime agent call activity record and archive agent phone calls. Dec 29, 2016 please see your administrator this generally appears when all agent desktop software licenses are in use. Step 1 in the cra supervision download web page, click the cisco ip icd supervisor desktop hyperlink the download cisco ip icd supervisor desktop web page appears. Cisco supervisor desktop supervisors not showing as agents hello. Include both the product name and number in your search. The software offers amazing features, including interteam chat and chats with the supervisor. A user called in to report that after logging in to cisco supervisor desktop, selected a team from the team dropdown selection, it took a long time to load. If agent desktop is already installed on xp pro sp2 and you try to install supervisor desktop.
May 04, 2020 cisco finesse agent and supervisor desktop user guide for cisco unified contact center express, release 12. Mar 08, 2020 supervisor changes an agents state to either ready or not ready. Im trying to install agent desktop on my win7 64 bit. However, in the downloads section, i can only download 9. One of my users is set as a supervisor and currently operates as such but his name does not show in the agents list as well as the supervisors list. Im a ccx rookie and am looking for some assistance with a small problem. Cad supervisors receive error with desktop monitoring cisco. The windows release was developed by calabrio inc open here where you can find out more on calabrio inc the application is frequently installed in the c.
All the items that belong cisco supervisor desktop that have been left behind will be found and you will be able to delete them. I am more of a route and switch guy and my cisco phonefu is weak. Cisco supervisor desktop a way to uninstall cisco supervisor desktop from your computer cisco supervisor desktop is a windows program. It is used to help manage the supervisors team of agents. The windows release was created by calabrio inc open here for more information on calabrio inc cisco supervisor desktop is normally set up in the c. Desktop application installation and updates for cisco agent. The cisco supervisor desktop makes it easier for you to handle your team of agents and their calls directly through your computer saving you time and creating better team performance. Cisco supervisor desktop is a program developed by votre nom dentreprise. Download the installation to the agent pc before you execute the installation. Cisco finesse agent and supervisor desktop user guide. After removing cisco supervisor desktop, advanced uninstaller pro will offer to run a cleanup. The cisco finesse agent and supervisor desktop user guide for cisco unified contact center express describes how agents and supervisors can use the finesse desktop for calls and chat.
As an added bonus for making it to the end of this post, here are a few other things you should check on the phone device configuration page in call manager when having issues with recording and monitoring, they are pulled from this document. The windows version was developed by calabrio inc take a look here for more details on calabrio inc cisco supervisor desktop is commonly set up in the c. But it says that i have to download the client configuration msi from the server and run it what should i download from cisco site. Cisco finesse softphone native agent and supervisor client you dont have to install, with builtin softphone optional great agent and supervisor experience for windows and macos clients. For this reason, it is important that you close agent desktop completely when you are done using it, rather than simply logging off. Now you may have question that is webex safer than zoom. Cisco supervisor desktop just another day at the office.
This chapter describes the interface of the finesse desktop for agents. Voice admins are choosing to take the leap this year to 10. We believe it would be fine to just install the av. Cisco supervisor desktop is a robust computer telephony integration. In the process of our upgrade we had to do a quick upgrade of uccx to 9. Get product information, technical documents, downloads. A majority of the pcs this is running on, most os versions are windows 7 sp1. Cisco finesse supervisor desktop for contact centers.
Our cisco supervisor desktop focusses on improving agents performance and supporting them whenever required with live data for cisco finesse agents ucce. The windows release was created by calabrio inc further information on calabrio inc. Audience this document is intended for unified contact center express agents and supervisors who use the finesse desktop. Standard, enhanced, and premium to match your customer contact interaction management requirements. I have a supervisor that says she created alerts for calls that are holding longer then 5 minutes to make a sound and pop up on her screen. Usually the cisco supervisor desktop program is installed in. Hi, my cad and csd shows the status in the bottom as partial service,when i analyse the service status by clicking on that agent statistics viewing is inactive. Cisco finesse agent and supervisor desktop user guide release 12. This page holds details on how to remove it from your pc. Step 2 use the windows copy function to copy the following command line from the download cisco ip icd supervisor desktop window. Desktop supervisor cant log in hi sandy, you may also want to try synchronize directory services from the cisco desktop administrator app.
Unified presence cannot communicate with more than one client application on any one computer. Cisco supervisor desktop a way to uninstall cisco supervisor desktop from your system cisco supervisor desktop is a windows application. I did download software csd and installed in my machine, when, i try open or load the csd it appear the message. Supervisor desktop realtime status toolkit is not showing the status of the agents. Orca is one of the tools available within the windows sdk components download and it allows you to modify the parameters for windows. Demo for supervisor desktop reimagined for cisco finesse. Cisco integrated management controller supervisor, cisco ucs director, and cisco ucs director express for big data denial of service vulnerability 21aug2019 cisco imc supervisor release 2. Cisco supervisor desktop user guide for cisco unified contact.
Watch a demonstration of what is new for the cisco finesse 12. Read below about how to uninstall it from your computer. Cisco 7606 router desktop with cisco supervisor engine 32 with 2 ports 10 gigabit ethernet, pfc3b, and msfc2a overview and full product specs on cnet. Comstice desktop agent app uses cisco finesse apis and these apis do not change in different cisco contact center versions. Cisco finesse agent and supervisor desktop user guide for cisco unified contact center express, release 10. Agents and supervisors download comstice desktop agent and run it from their pcs. It is used to help manage the supervisor s team of agents. Cisco supervisor desktop how to uninstall cisco supervisor desktop from your pc this page contains complete information on how to uninstall cisco supervisor desktop for windows. The cisco supervisor desktop program will be found very quickly. Cisco agent desktop install and upgrade guides cisco.
Mar 19, 2020 cisco finesse agent and supervisor desktop user guide for cisco webex cce. Cisco supervisor desktop a guide to uninstall cisco supervisor desktop from your pc cisco supervisor desktop is a software application. That is available with contact center express uccx or enterprise ucce labels. Cisco supervisor desktop you can monitor live calls of the contact center agents. Learn about free offerings and business continuity best practices during the covid19 pandemic. We recently installed fortigate firewalls to eventually replace our old cisco asas. Cisco supervisor desktop by votre nom dentreprise should i. Jun 16, 2016 the cisco supervisor desktop makes it easier for you to handle your team of agents and their calls directly through your computer saving you time and creating better team performance. The windows version was developed by calabrio inc more information on calabrio inc. Powerful tools help increase agent and supervisor productivity, improve customer satisfaction, and reduce c. Cisco supervisor desktop a guide to uninstall cisco supervisor desktop from your pc cisco supervisor desktop is a windows program. Cisco supervisor desktop a guide to uninstall cisco supervisor desktop from your system this page contains thorough information on how to remove cisco supervisor desktop for windows. Cisco agent desktop for cisco unified contact center 7.
The star rating tells you the opinion other users have about cisco supervisor desktop, from highly recommended to. Cisco agent desktop some links below may open a new browser window to display the document you selected. A supervisor can view kpi, presence notifications, agent state logs, acd state logs, and more. If we add a skill to a user and change his team during the day, once we reset the ccx engine, the ccx admin page keeps its setting, but the cisco desktop administrator revert the previous team once we have reset the ccx engine this leads to the cisco supervisor desktop displaying the next day the agent in the old team and not the new one. For sure it is safer than zoom but not that much user friendly. Search results for jabber we were unable to find the support information for the product jabber please refine your query in the search box above or by using the following suggestions. The way supervisor desktop aggregates the stats can be misleading for agent stats and calls in queue. Get product information, technical documents, downloads, and.
Advanced uninstaller pro will automatically remove cisco supervisor desktop. The supervisor desktop is an application that you download from uccx its a. Cisco finesse agent and supervisor desktop user guide release. Read below about how to remove it from your computer. As per many experts this is best alternate of zoom app today. Empower cisco contact center supervisors to manage the team more efficiently without switching between applications with novelvox cisco supervisor desktop. Logout the system issues this reason code when the agent is forcibly logged out when there is a connection failure between the cisco finesse desktop and the cisco finesse server. May 02, 2019 cisco finesse agent and supervisor desktop user guide for cisco unified contact center express, release 11. Feb 06, 2014 the cisco supervisor desktop makes it easier for you to handle your team of agents and their calls directly through your computer saving you time and creating better team performance. But do not log in to more than one application at a time, even using different user ids.
The allnew supervisor desktop is enhanced version of cisco supervisor desktop csd for finesse. The windows release was created by calabrio inc more information about calabrio inc. Cisco supervisor desktop quick reference guide for automated call distribution acd toolbar icons change agent state or call interaction refresh refreshes the information in the active data view pane. Also, looking at cisco supervisor desktop, you cant tell how an agent is skilled. Read more about how to remove it from your computer. The finesse gadget designer comes with a library of industry wise templates and builtin gadgets. The supervisor desktop is an application that you download from uccx its a plugins. Nov 03, 2016 so we recently had the joys of upgrading our cisco voice setup to version 11, including our unified contact center express uccx system.
Unified supervisor desktops such as cisco agent supervisor desktop have the ability to turn off certain tabs on the agent desktop should an internal system failure occur. Usually when the agents log on to cad they are notified of the upgrade and it downloads. Ive experienced the same issues in the past with uccx 5. Complete these steps to install desktop applications. Cisco finesse agent and supervisor desktop user guide for cisco unified contact center express, release 11. Cisco supervisor desktop how to uninstall cisco supervisor desktop from your system cisco supervisor desktop is a windows application. Cisco supervisor desktop installing issue apparently you already have the agent software application installed, uninstall the agent software and patchif any and the desktop base, then you will be able to successfully run the supervisor installation. Supervisors have additional features that appear on their desktops. Addendum to eos and eol announcement for cisco customer contact releases including cisco agent desktop 4. Aug 01, 2014 we recently installed fortigate firewalls to eventually replace our old cisco asas.